# A Digital Friends

> Companionship calls and digital support for older people


## Posts

- [Making a referral: what to include and what happens next](https://adigitalfriends.com/resources/making-a-referral/): Families, friends and professionals can refer someone to A Digital Friends. Here is what to include, why the person's agreement matters and what happens after you send a referral.
- [Noticing loneliness in someone you care about](https://adigitalfriends.com/resources/noticing-loneliness/): Loneliness is not always easy to spot, and it can be hard to talk about. Here are some gentle signs to look out for, ways to raise it kindly and small steps that can help.
- [Staying safe from scam calls, texts and emails](https://adigitalfriends.com/resources/staying-safe-from-scams/): Scammers can be very convincing, and anyone can be caught out. This plain-English guide explains the warning signs, what to do if something feels wrong and how to report it in the UK.
- [Video calls with an older relative: a family guide](https://adigitalfriends.com/resources/video-calls-for-an-older-relative/): Regular video calls can help you feel closer to a mum, dad or grandparent who lives further away. This guide covers choosing a device and app, making calls easier to see and hear, and what to do when things go wrong.

## Pages

- [Accessibility statement](https://adigitalfriends.com/accessibility/): How we are making the A Digital Friends website easy for everyone to use, and how to ask for information in another format or report a problem.
- [Cookie policy](https://adigitalfriends.com/cookie-policy/): Which cookies our website uses, why we use them and how you can change your choice at any time.
- [Resources](https://adigitalfriends.com/resources/): Plain-English guides on video calling, staying safe online, noticing loneliness and supporting an older relative.
- [Safeguarding and trust](https://adigitalfriends.com/safeguarding/): Safeguarding and trust Keeping people safe is part of everything we do How we protect the people we support, our volunteers, and the information people share with us. Our commitment Every member of our team and every volunteer is Enhanced DBS checked. Enhanced DBS checks Everyone who speaks to the people we support has an Enhanced DBS check, as part of our safeguarding approach. Training and support Volunteers receive training and guidance, and our team is there when they have a question or a concern. Careful matching We take time to understand each person before introducing them to a Digital Friend.…
- [About us](https://adigitalfriends.com/about/): About us Staying connected is part of staying well A Digital Friends helps older people who are lonely or isolated to stay connected, through regular conversation, practical help with technology and ongoing support. Why we exist We believe everyone deserves to feel valued, heard and connected. For many older people, the telephone and the tablet are how family, friends and community reach them. When those links fade, days can become very quiet. We started A Digital Friends to keep those links strong: with regular companionship, patient digital support, and a proper response when something is wrong. We work early, before loneliness…
- [Volunteer](https://adigitalfriends.com/volunteer/): Volunteer Become a Digital Friend Share a regular, friendly conversation, or your know-how with technology, with an older person who would value the company. No experience needed. Why volunteer with us Flexible, supported and safe Flexible Choose your availability and volunteer by phone or video, at times that suit you. Supported Clear training, communication guidance and ongoing support from our team. Safe Every volunteer is Enhanced DBS checked, as part of our safeguarding approach. What it involves Mostly, being a good listener You might chat about shared interests, help someone make their first video call, or encourage them to try a…
- [For professionals](https://adigitalfriends.com/for-professionals/): For professionals Referring someone you support GPs, social prescribers, social workers, housing officers and community teams can refer people who are lonely, isolated or struggling with technology. Working with us Who we can help, and how Who we can help Older people experiencing loneliness or social isolation, including those who would benefit from help with devices and video calling. Consent-based Please make sure the person knows about the referral and is happy for us to contact them. Safeguarding Every member of staff and every volunteer is Enhanced DBS checked, and we follow safeguarding procedures. Making a referral What to include Please…
- [For families](https://adigitalfriends.com/for-families/): For families When you cannot be there as often as you would like Many of us live a long way from parents or grandparents, or juggle work and caring. A Digital Friend can be a regular, friendly voice between your own visits and calls. How we can help Company, confidence and a watchful friend Starting the conversation Making it their choice Support works best when someone wants it. A few gentle suggestions: Talk to them first Mention it casually, and focus on what they would enjoy: a chat about football, help with the tablet, seeing the grandchildren on video. Keep it…
- [Community and ongoing support](https://adigitalfriends.com/services/community-support/): Service Community and ongoing support Helping people reconnect with what is happening locally, find the right services and keep the people who matter in the loop. What it includes More than a phone call Local connections Finding groups, clubs and activities nearby, from lunch clubs to walking groups, and encouragement to give them a try. Signposting Pointing people towards the right services and organisations when they need something we do not provide ourselves. Family updates Keeping families or carers informed, where the person would like that, so everyone knows how things are going. Personalised support Reviewed as things change Support is…
- [Wellbeing check-ins and welfare response](https://adigitalfriends.com/services/wellbeing-and-welfare/): Service Wellbeing check-ins and welfare response Gentle check-ins as part of regular contact, and a proper response when a Digital Friend notices that something is wrong. The difference Two kinds of care, clearly separated Check-ins happen all the time. A welfare response is for the moments that need more. Ongoing Wellbeing check-ins As part of everyday conversation, your Digital Friend notices how you are getting on: your mood, your confidence and whether anything has changed. It is part of the friendship, not a questionnaire, and it helps us spot when a little more support might help. When something is wrong Welfare…
- [Digital support and device setup](https://adigitalfriends.com/services/digital-support/): Service Digital support and device setup Patient, step-by-step help with smartphones, tablets, messaging and video calls, at a pace that suits you. Our approach No jargon, no rushing Plenty of people were never shown how to use a smartphone or tablet properly. We start from where you are, explain things in plain English and go over them as often as you like. The aim is simple: to help you do the things you want to do, like seeing your grandchildren on a video call or sending a photo to a friend. What we can help with The things people ask us…
- [Companionship calls and video calls](https://adigitalfriends.com/services/companionship-calls/): Service Companionship calls and video calls A regular, friendly conversation with a Digital Friend who shares your interests, by telephone or by video. What a call is like No script. Just good conversation. Calls are relaxed conversations about whatever you enjoy: family news, football, gardening, music, the places you have lived or the old days. Some people like a chat and a laugh; others like to talk something through. Your Digital Friend follows your lead. If you would like to see a face as well as hear a voice, we can help you set up video calls on the phone or…
- [Services](https://adigitalfriends.com/services/): Services Conversation first. Everything else is built around it. Our support starts with regular companionship by phone or video. Practical help with technology, wellbeing check-ins and community connections sit alongside it, with a welfare response when something is wrong. Our services Four ways we help Companionship calls and video calls A regular, friendly conversation with a Digital Friend matched to your interests, by telephone or video. Digital support and device setup Patient, step-by-step help with smartphones, tablets, messaging and video calls. Wellbeing check-ins and welfare response Gentle, ongoing check-ins as part of regular contact, and a proper response when something is…
- [Privacy policy](https://adigitalfriends.com/privacy-policy/): How A Digital Friends collects, uses and protects personal information, and the rights you have under UK data protection law.
- [Contact us](https://adigitalfriends.com/contact/): Contact us Talk to us Call us, message us on WhatsApp, or send a message using the form. Want to refer someone? Our referral form is the quickest way. We are not an emergency service. If you or someone else is in immediate danger, call 999.
- [Refer someone or get support](https://adigitalfriends.com/refer-someone/): Refer someone or get support Tell us who would enjoy a friendly call Refer a family member, friend, neighbour or someone you support, or ask for support for yourself. The form takes about five minutes. Prefer to talk? Call us and we will take the details over the phone. What happens next Not an emergency service. If someone is in immediate danger, call 999.
- [How it works](https://adigitalfriends.com/how-it-works/): How it works Simple to start, and shaped around the person Whether you are looking for support for yourself, a relative or someone you work with, this is what happens after you get in touch. Step by step What happens next There is no pressure at any point, and you can ask as many questions as you like before deciding anything. Prefer to talk it through? Call 07443 375387. Get in touch Call us, or fill in our short form. You can get in touch for yourself, or for someone else with their agreement: families, friends, neighbours, carers, health and care…
- [Home](https://adigitalfriends.com/): Companionship and digital support for older people A friendly voice on the phone. A familiar face on the screen. A Digital Friends offers regular telephone and video companionship to older people who feel lonely or cut off, with patient, practical help using phones, tablets and video calls. We check in on wellbeing, and we act when something is wrong. Prefer to talk? Call 07443 375387. Monday to Friday 8am to 8pm, weekends 10am to 4pm. Regular telephone calls Video calls Help with phones and tablets Enhanced DBS checked team Why it matters Loneliness rarely arrives all at once. It builds quietly:…

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