How Digital Friends Works

Stay Connected

Meaningful Connection Made Simple

Digital Friends helps older adults stay connected, supported, and engaged through regular companionship, wellbeing check-ins, and social interaction.
Whether you are seeking support for yourself, a loved one, or someone in your community, our process is designed to be simple, safe, and person-centred.

Why Families Choose Digital Friends

Safe & Person-Centred

Every individual is treated with dignity, respect, and compassion.

Meaningful Human Connection

We focus on building genuine relationships that help reduce loneliness and social isolation.

Flexible Support

Support is tailored to the needs, preferences, and circumstances of each individual.

Trusted Communication

Families and referrers can feel confident that enquiries are handled professionally and responsibly.

Step 1: Make an Enquiry or Referral

Families, carers, healthcare professionals, community organisations, and individuals can contact us directly through our website.

We take the time to understand each person’s circumstances, interests, communication preferences, and support needs.

Step 2: Initial Conversation & Assessment

Our team reviews each enquiry carefully and conducts an initial conversation to better understand the individual’s situation.

This helps us identify factors such as loneliness, social isolation, wellbeing concerns, digital confidence, and personal goals.

Step 3: Personalised Matching

Every individual is unique.

We carefully match people with suitable Digital Friends based on shared interests, communication style, availability, and support requirements.

Our goal is to create genuine, meaningful connections that feel natural and comfortable.

Step 4: Ongoing Companionship & Wellbeing Support

Regular conversations and wellbeing check-ins help individuals remain connected, engaged, and supported.

Support may include:

• Friendly conversations
• Social connection and companionship
• Digital inclusion support
• Wellbeing check-ins
• Encouragement to engage with community activities

Step 5: Continuous Review & Support

We monitor progress and maintain regular communication to ensure support remains effective and meaningful.

As needs change, we can review arrangements and provide ongoing guidance where appropriate.