Service
Wellbeing check-ins and welfare response
Gentle check-ins as part of regular contact, and a proper response when a Digital Friend notices that something is wrong.
The difference
Two kinds of care, clearly separated
Check-ins happen all the time. A welfare response is for the moments that need more.
Ongoing
Wellbeing check-ins
As part of everyday conversation, your Digital Friend notices how you are getting on: your mood, your confidence and whether anything has changed. It is part of the friendship, not a questionnaire, and it helps us spot when a little more support might help.
- Part of regular contact
- Noticing changes early
- Family kept informed, if you would like that
When something is wrong
Welfare response
If a Digital Friend is worried about someone, or someone tells us they are struggling, we act on it. The concern is raised with our team and handled under our safeguarding procedures, and we help the person reach the right support.
- Concerns raised with our team
- Handled under our safeguarding procedures
- Help to reach family, a GP or local services
Welfare response
What a welfare response can involve
Following our procedures
Concerns are raised with our team and handled under our safeguarding procedures.
Connecting to the right help
Helping to reach family, a GP or local services, with the person’s agreement wherever possible.
We are not an emergency or monitoring service. In an emergency, call 999. For urgent medical help that is not an emergency, call NHS 111. Samaritans are free on 116 123, day or night.
Questions
About wellbeing and welfare
Is this a monitoring service?
No. We do not monitor anyone. Check-ins happen naturally, as part of regular, friendly contact.
Will you tell my family if something is wrong?
If you would like us to keep a family member updated, we will agree that with you. If we are seriously worried about someone’s safety, we follow our safeguarding procedures.
Can you help with low mood?
Regular conversation and connection can help people feel less alone. We are not a clinical service, so if low mood is persistent we will encourage you to speak to your GP, and help you find the right support.